Frequently Asked Questions

For custom orders that are not listed on our online store, please email liana.treatandberry@gmail.com or call us (661)527-4300 during store business hours. For custom event/bulk orders, please email us at lianaserio@lianatreatandberry.com .

We deliver to all cities in Los Angeles County. 

If you are placing a large event order for outside our delivery zone, we will gladly deliver  your order within 20 miles outside Los Angeles County with an additional travel fee. Please contact us during store business hours for any questions.

We offer curb-side pickup at our office location during store business hours. When "checking out" on our website, select the option for "pickup". Once your order is placed, you will receive a confirmation email with your order details. When your order is complete, we will send you an email to notify you that your order is ready for pickup! When you arrive, please give us a call (661)527-4300 and we will gladly bring your order down to your vehicle!

OUR PICK-UP LOCATION:

25350 Magic Mountain Parkway

Suite 300

Valencia, CA 91355

(cross street Turney Rd. in the Pacific Western Bank office building)

(661)527-4300

Unfortunately, we don't ship orders at the moment. We are planning to start shipping in the near future. Please subscribe to our store website for updates on shipping and promotions!

If consuming your dipped strawberries within 12 hours after delivery/pick-up, they can be stored at room temperature in a cool dry place. Never store dipped berries or treats in direct sunlight. If you plan to enjoy your dipped strawberries for a few days, store them in the refrigerator. They are best when consumed within 3 days. 

To keep your chocolate dipped treats as fresh as possible, store them in a cool dry place. WAFERS and PRETZEL RODS stay fresh for 2 weeks at room temperature. MADELEINES stay fresh for 2 weeks when refrigerated, and 1 week at room temperature. Never store dipped treats in direct sunlight.

We have a delicious selection of vegan dark chocolate dipped strawberries! You can find it on our "DIPPED STRAWBERRIES" tab on the MENU BAR.

We use the highest quality 100% Belgian couverture chocolate in all our arrangements. Our five flavors are: vegan dark couverture, milk couverture, white couverture, Ruby couverture, and blonde couverture.

If you have questions about the status of your order, please email liana.treatandberry@gmail.com or call us (661)527-4300 during store business hours. 

If you have a concern about your order after it's delivered, please contact us and we will gladly accommodate you.

If you need to cancel your order, please contact us with in 2 hours of placing your order and we will give you a full refund. For all other cancellations, please contact us at liana.treatandberry@gmail.com or call us during store business hours, as restrictions may apply for cancellations after the 2 hour period.

With fairness and integrity, we will evaluate individual situations/orders with intentions of providing a refund. However, we reserve the right to deem any order as non-refundable.  If you are unsatisfied with you order and want to make a return, please contact us and we will evaluate your order and circumstance. If we agree to refund, please return your order in the same condition it was delivered to you with in 2 hours of receiving it. 

* For orders under $100, we will give you a full refund within 3 business days. 

* For orders between $100-$300 we will provide a partial refund according to total cost of supplies and labor within 7 business days. 

*For orders that exceed $300, we will provide a partial refund according to total costs of supplies and labor within 10 business days. 

Because some orders are customized and cost of materials vary, refunds may vary. Please contact the store owner to address your individual circumstances. Please contact us during store business hours.

Liana Serio | Owner

(661)527-4300

lianaserio@lianatreatandberry.com

We reserve the right to refuse service to anyone.

Our facility and staff all follow proper health and safety procedures and Covid precautions such as- wearing masks at all times when preparing and delivering orders, frequently washing hands, wearing gloves, properly sanitizing surfaces and equipment, and requiring temperature checks.

ALLERGIES: Our products and equipment are manufactured/used in a facilities that can contain nuts and dairy products.